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Resolved! Billing account number

Hi,I bought a 5G router and I want to set up my account, after login when I want to link my device it asks me to write the billing account number, I tried every number that I had on the letter from the Account number to the Bill reference, but for al...

Mo1110 by • Explorer
  • 898 Views
  • 7 replies
  • 3 Helpful

EE broadband router

The problem I have is my Mitsubishi heating system requires data collection and my Broadband Router will not allow it , Mitsubushi are aware that the issue occurs with EE customers routers they have informed me that if the Router is operating with IP...

Xbox Series X Connected to Wifi but no internet

Hello my name is Charlie, i recently purchased 4G Wifi 7 router, model HH10E. I have set it all up and connect my Xbox Series X to it. It tells me it is connected but when i try to load streaming apps or games it gives me a network connection issue.I...

EE 4g broadband device stops functioning after 6 days

Sorry about the long intro and explanation, but I would like to set the scene for those willing to think through the problem. I have had this problem for some time. I will happily state I am not a computer expert, but can navigate myself around compu...

Hay66 by • Investigator
  • 838 Views
  • 7 replies
  • 1 Helpful

5gb data boost

Hi,I recently placed an order for new broadband as was told my 5gb data boost would be added there and then when I placed my order. The service is now active but I still do not have the extra data.  How do I get this added please?ThanksStu

Stoo1 by • Visitor
  • 674 Views
  • 9 replies
  • 0 Helpful

Resolved! 4G mobile data hub - Netflix & PS4

Cannot load Netflix  & PS4 will not connect via 4G hub. Discussed with EE, went through resetting the hub, etc., and ended up with a technical advisor who told me there is no solution to these issues. EE should make it clear to people considering pur...

Funkybass by • Investigator
  • 985 Views
  • 8 replies
  • 4 Helpful

Help 4g WiFi top up

I have searched for the answer with no joy. I have £10 credit to use on my top up page how do I add this to the data? It keeps taking me to the top up page again. This is very complicated to use. [Mod edit: Please do not share personal details as you...

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