Mobile Broadband

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Can't update 4G WiFi mobile device

On logging into my 4G WiFi TNX5-2.4 GHz device I am shown that a frimware update is available. Towards the end of the download I get an error message saying it cant be done as the device is not connected to the intrnet!Well it was until part way thro...

RMole1 by Investigator
  • 347 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing account number

Hello!I was trying to link my mobile broadband (5G hub) to my account so that I could see bills, check my payment methods etc from this page: https://mybroadbandaccount.ee.co.uk/b2cselfcare/b2c/self-claim-role?execution=e2s1...but I get this error wh...

dlab_0-1722354754332.png
dlab by Investigator
  • 1001 Views
  • 8 replies
  • 3 Helpful

VPN issues

I think I may have the same issue. VPN worked on my first EE router then it had to be replaced due to a fault. It doesn’t work on the new router and the only setting is 6 with no option to change it to 4. The technical team at EE weren’t very helpful...

JW521 by Investigator
  • 1336 Views
  • 5 replies
  • 2 Helpful

Discounts

I have EE Broadband and a mobile contract which I get a discount off due to having the Broadband contract. Can my grown up son also have a discount on his EE mobile and if so how does he get this?   He pays his own monthly bill and is due to upgrade....

KLBB by Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

EE 4G device not connecting

The device looks fully charged (constant green light) but despite rebooting several times I can’t get main device light to stay on and connect. Had very short burst of flashing aqua. Then off again.

4G mobile router - no data, can't top it up!

I have purchase an EE 4G mobile wifi router. Data has run out so I have managed via Fast Top Up on the website (after much difficulty!) to add a credit to my account. But not data! Arghhh!Can't access the SIM as it's not a mobile so can't text from i...

cashv by Explorer
  • 563 Views
  • 3 replies
  • 1 Helpful

Bought 4g WiFi router from Argos

Bought this whilst waiting for internet to be connected unit just flashes green then red yet coverage on internet checker says excellent   what am I doing wrong ? 

Neet16 by Explorer
  • 388 Views
  • 3 replies
  • 0 Helpful

How to configure my 4G router?

Hi all,I've recently started having random connectivity issues with my Sierra Wireless 4G router, and would appreciate some help with how to configure it to reliably connect to EE's 4G service. The interface provides the following options:

Screenshot_2024-09-04_05-30-24.png Screenshot_2024-09-04_05-22-19.png
EError by Investigator
  • 849 Views
  • 9 replies
  • 3 Helpful