Mobile Broadband

Smart 5GEE hub red internet/globe light periodically comes on, loses connection

Bought the Smart 5G EE hub a few days ago, generally works fine however every hour/few hours I will lose connection and the Globe/Internet icon on the Hub will turn red, which according to the manual indicates that the "Internet connection is not rea...

bills

i have credit in my account but cannot add on to my mobile box

Paid and not updated

I have paid to add on data and it is not showing on my account

TPLink 4G router eligible for EE antenna?

Living in a rural area with no fibre broadband we made the decision to buy a 4G router (TPLink) and purchased a data only sim from EE. Things were fine for months but the last couple of months we’ve been back and forth to tech teams as our 4G data sp...

Echo dot

I have a Huawei router with EE SIM my echo dot will not connect, if I put my Sky sim into router it connects!!!any suggestions?

Constant cutting out, constant buffering, CONSTANTLY NOT WORKING!!!

I have a wireless router from EE on a sim only unlimited broadband data package, but for the last 7 days now Ive been constant and Im talking every few minutes to 30 minutes to an hour being cut off/disconnecting from the internet, EVERY single time ...

receiving unknown letter

Receiving unknown letter which addressed to previous occupant of my house. Please see and stop sending further correspondences to my address.  The person is xxxx xxxx with refexxxxxxxxx [Mod edit: Please do not post personal information on the public...

Unable to set up 4g Wifi Mini

Afternoon,I am having a nightmare getting my 4G Wifi Mini to work.I purchased it in April and used while away for a week no problem.  I topped up the data once before I actually ran out without issue but then I did run out of data and it didn't matte...