Mobile Broadband

APN for a PAYG SIM and a TPlink router

I have a TPlink 4g router that was working perfectly. After a period of none usage (2 weeks) it now does not recognise the SIM. Can anyone help? I think it could be the APN settings but why would this  have changed…The SiM is fully active, i have tes...

Microsoft Direct Access connection for work has stopped connecting

I have had a EE data sim for the last 18 months which is my home broadband and also my work laptop has been configured for Microsoft Direct access for me to connect to servers at work. This has always worked fine until some time after 17:00 on 27/07/...

Need help with 5G external antenna set up please

Hi,I have run out of ideas and hope someone might be able to help please!  I recently signed up to EE's 5G home broadband and received the (Zyxel) Smart 5G Hub.  As I expected I could only get 4G inside the house so I decided to buy an external anten...

Long term travel on contract

I'm currently backpacking for another 8 months (been away 7 weeks), and I'm mid-contract with EE. My contract will end in January 2024.I've got my EE SIM turned off to avoid roaming charges, and am using esims in the various countries I go to which i...

No internet coverage in NR12, NR29, NR30, NR31

Can anyone help me figure out why I have no internet when away from Wifi, pls?  Nothing, even in Great Yarmouth.I have used only 10% of my monthly data limit.  So that's not it.Trying to contact a real person at EE has proven totally fruitless.  Mayb...

My Internet keeps cutting out i have to keep reconnecting

Awaiting callback

I am awaiting a call back which I was promised today but did not get, my contact number is xxxxxxxxxx and the dispute is in relation to the mob number xxxxxxxxxxxx Can someone please call me    Thank you Adrian [Mod edit: Please do not share personal...