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How to add Wi-Fi account on ee app

I have a 4g Wi-Fi at home, I have created an account on the ee app but it is asking me for my account number to add wifi to my account. I have not received any emails or letters with this account number on. How do I find out what my account number is...

Ridler86 by • Visitor
  • 700 Views
  • 3 replies
  • 1 Helpful

Red light

I have a 4GEE Wi-Fi mini and I’ve topped up with credit. I have a connect but there is a red light on the signal section. How do I fix this?

How to fix a EE 5G Router with very slow Mbps...

Hello,Just acquired a EE 5G Router to have WIFI into the house (while we wait for Fiber broadband to be installed into the house). EE Coverage (Twickenham - TW1) in the area is strong (5G and 4G) as per the EE website. However the Mbps obtained on th...

Inconsistant and fluctuating speeds - 4G

Hi,I have a very peculiar issue, that has been going on for a few weeks now.My internet speed over my 4G network has been very inconsistent or "throttled", in a sense.When general browsing, using twitter, downloading a file, or a game from Steam, the...

Stevem97 by • Contributor
  • 2051 Views
  • 9 replies
  • 0 Helpful

Yearly plan

Hi, I was wondering if it would be possible to pay for the Smart 5G Hub yearly instead of monthly. Thank you!

Secured, no internet

Just got a 4GEE router but none of my devices are able to connect. I can find the network but can’t actually connect. It let me earlier but said “Connected, no internet” but now it won’t let me connect at all. Any ideas?

4G upload speed drop when mast upgraded to 5G

I use EE 4G for my household broadband, we have no have no fibre or landline alternative in  this area. My 4G upload speed suddenly fell from around 2-3 mbps to around 0.1 or 0.2 mbps several weeks ago coinciding with work being done to upgrade the m...

tony1232 by • Explorer
  • 498 Views
  • 2 replies
  • 3 Helpful

Resolved! SMS in 5g ee ruter

It is only able to receive sms via 4g network. Is it possible to receive sms via 5g?

takana by • Visitor
  • 420 Views
  • 2 replies
  • 1 Helpful

Arlo Security Camera and 5GEE Router

I've just switched from ADSL to 5GEE home broadband and facing some issues getting my Arlo security cameras to work.There are 2 cameras which connect wirelessly to an Arlo SmartHub which is connected to the 5GEE router via ethernet cable. The issue s...

mark_12 by • Investigator
  • 1647 Views
  • 13 replies
  • 4 Helpful

Resolved! Plan

I normally pay 14 pounds a month but my account is showing 18 pounds so I just wanted to clarify If its correct

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