Mobile Broadband

NO SERVICE

Hello, I bought a new plan on thursday and I was about to travel and I forgot to text to 150 ROAMING while I was in the Uk . I’m in greece at the moment  and now it says I have no service I cannot call anyone neither can accept calls from anyone / sm...

EE Router stopped working

Hi,Please can you help. My 4G EE Router has stopped working.The ON/OFF LED is green, the "world" LED is red. The "radio wave" LED is green.....all four 4G leds are off.The Model is Model: B625-261Do you know whats happened....it says no SIM card but ...

E5180 wifi speed

I get 15Mbps over ethernet but only 2Mbps over wifi.  Do i need a modem upgrade or what?

Smart 5GEE hub red internet/globe light periodically comes on, loses connection

Bought the Smart 5G EE hub a few days ago, generally works fine however every hour/few hours I will lose connection and the Globe/Internet icon on the Hub will turn red, which according to the manual indicates that the "Internet connection is not rea...

bills

i have credit in my account but cannot add on to my mobile box

Paid and not updated

I have paid to add on data and it is not showing on my account

TPLink 4G router eligible for EE antenna?

Living in a rural area with no fibre broadband we made the decision to buy a 4G router (TPLink) and purchased a data only sim from EE. Things were fine for months but the last couple of months we’ve been back and forth to tech teams as our 4G data sp...

Echo dot

I have a Huawei router with EE SIM my echo dot will not connect, if I put my Sky sim into router it connects!!!any suggestions?