Topping up mobile wifi

[magicmaidhc]

Greetings,
I bought the EE 4G mobile wifi a while ago, and am trying to top it up for the first time. I still have the Top-up and Keep me card, but want to top it up online. I remember there was a website which I could log into to check the data, but can't find it. On the back of the device, if I log onto the listed http:// site, it asks for a username and password, but only the password is listed on the device. Any idea the username, or how I can find the site with the data info?
I don't even remember how much I'm supposed to top up with if I take the card to the shop, which is why I'd prefer to do it online.

Many thanks in advance!

[magicmaidhc]

Quick update, the site popped up when I logged onto the network, but it says "invalid SIM." Is this because it has no credit?

[XRaySpeX]

@magicmaidhc : 

1. Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
2. Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status with your mobile no. given at the top.
3. Try the pwd as 'admin'.

[XRaySpeX]

How's long is "a while ago"? When did you last use that SIM to make a chargeable action?

[magicmaidhc]

Thanks, one problem though is that I don't know the number to top up with. The SIM itself has a number which would be too long. The top up card also has a number more than what a mobile number would be.

[XRaySpeX]

My point 2. will tell you.

[magicmaidhc]

Sorry just seeing that. It was definitely well over a year at least. Has it probably been cut off by now?

[XRaySpeX · Accepted solution]

Yes, it looks like your PAYG SIM has been lost after such long time of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack or add-on.

[magicmaidhc]

I see, guess I'll pick up a new one then, and that should sort everything. Many thanks Grand Master!

[XRaySpeX]

Yes, that should fix it.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.