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In the end, i got a new EE number over the phone, which is unlimited data and my eSim was supposed to be active since yesterday but that instead didn't happen, rather i got a text message this morning (8th November 2023) from DPD informing me that my EE parcel was due delivery from 12:21pm to 13:21pm, hence i was by the flat door waiting for aring or a knock on the door. Surprisingly I got another text later saying, I have been missed and that they should be coming back tomorrow (that is today, now 9th November 2023). Accordingly the number should have been active since 7th November 2023 as it is eSim, at least that is what the lady that sold it to me, told me over the phone. And now i am still having to wait for a parcel to arrive today 9th November 2023. Hence i phoned EE customer Service and i was told that, initially there was no need to be sent a parcel and that eSim had now been reordered for me, but without cancelling the parcel delivery so that i could use whichever comes first. That, for the eSim reordered might take upto 24hrs to become active, that i should constantly check my EE app to check for it or sometimes switch off and switch back on the phone to check for it. But all to no avail still. It is really frustrating. I needed to watch the live champions league matches that happened on 7th and 8th November 2023 but instead i got nothing. This is all in the wake of trying to leave Vodafone for EE just so that I can comfortably watch the live matches without interruptions or the streaming buffering every so often. It is, so far, a bad customer service experience and it is frustrating and already, a day or two has passed without enjoying what i believe, i am already being billed for, to pay at month end. All the excitement of joining EE is now lost and i am devastated and disheartened. Well done!
