Mobile Broadband

Re: Leave EE Home Broadband but keep EE mobiles?

We live in the country and have an EE 4G router as fibre broadband and land line are not available here. I am looking to change supplier of broadband, only and keep my 3 BT phone numbers and 2 btinternet email addresses. Is this possible? If I have t...

Osprey 2 Mini - 4GEE - Y853VB - Firmware / Software

What is the most current software / firmware version for this device.Yes, I understand & know that updates will be automatically pushed if/when needed.Yes I understand that there is no download repository provided for firmware/updates for EE Mifi dev...

Switching plans

Hi,I got a letter recently about my mobile broadband plan expiring, and that the monthly payments would go down if I renewed for an 18 month contract.How would I switch onto this new plan? And is it possible to see the contract upfront so I can check...

Unable to unlock 4GEE Wifi Mini

HiTrying to unlock 4GEE Wifi Mini that was supplied as part of my BB contract to use a Three SIM with it.Called EE today and got a 10 digit unlock code.Did all firmware updates on device and factory reset.Insert 3 SIM (which works fine in my phone) a...

5G Smart Hub - no antenna?

I recently moved into a house that has an antenna set up from a previous EE router. I got a new 5G Smart Hub hoping that I’d get a 5GEE router and be able to plug in the existing antenna. However, the new smart hub (model: HH20C) has no ports for the...

4gee wifi mobile hub cannot log into email

My EE 4GEE WIFI Mobile Hub is only a back-up. I am on a £5 monthly 30-day package.  I try to go in and send a couple texts every month. I ran out of credit (oops forgot) in July so package expired. I just topped up and I am on package again.  I am  o...

Data for working away

I work away from home a lot in my new job and spend 3-4 days a week staying in hotels. I've been taking my xbox with me for a form of entertainment in my room on an evening however it cannot connect to most hotel WiFi and I end up using my mobile hot...

Re: Slow Internet Speeds

EE are terrible , I’ve allowed myself to be conned into having two mobile routers in my house on two separate accounts , and then my phone, I have 4g one end and 5g the other, both are rubbish, I had an external areal fitted, no better, had a day off...

Hello EE team, I’m am living in Sierra Leone west Africa. I bought an EE Mifi ,

no internet

I HAVE A LTE 4G WIFI DONGLE . I have put in my data sim followed all the set up instructions and I keep receiving a no internet message  please can anyone help.