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Re: Connecting Home Broadband to My EE Account is Bugged

Kate188
Investigator
Investigator

‎26-01-2024 12:02 PM

Yes, I am having the same issue! Image attached.

I have mobile broadband which is on a different EE account to my personal mobile number. My router therefore has its own associated mobile number. When I try to add it under broadband I get the violation code. When I try to add it as a mobile to my account it says a verification code will be sent…it is a router, you can’t send a code to it!?!

Any help @EE

IMG_4922.png

 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎26-01-2024 12:10 PM

@Kate188 : Your mobile router doesn't count as Home BB. That's for fixed BB. You need to add it as another mobile. Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Kate188
Investigator
Investigator
In response to XRaySpeX

‎26-01-2024 03:22 PM

Oh thank you. How would one login to it?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kate188

‎26-01-2024 03:41 PM

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful