25-01-2024 11:59 PM
As I am currently overseas I haven't used my number but have kept it topped up. I've received a text saying I will lose my within next 3 months. How can I stop this happening?? Can I top up again and that will be fine for how long ?? Thanks
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26-01-2024 08:10 AM
Hello @Cb1966.
Welcome to the community.
Topping up will stop your number going into hibernation as this is a chargeable action.
If you haven't used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed:
After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.
After 273 days the number will be recycled and lost.
Chargeable activity is any of the following:
Hope this helps,
Katie
26-01-2024 08:10 AM
Hello @Cb1966.
Welcome to the community.
Topping up will stop your number going into hibernation as this is a chargeable action.
If you haven't used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed:
After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.
After 273 days the number will be recycled and lost.
Chargeable activity is any of the following:
Hope this helps,
Katie