Mobile Broadband

Mini WiFi has a red signal indicator

Just received my mini wifi box with 75gb as part of a pay monthly plan.   The internet connects but will not load up or work due to the signal indicator being red indicating no signal.  I’ve reset the box and tried taking the sim out and putting it b...

5G Smart Hub - no antenna?

I recently moved into a house that has an antenna set up from a previous EE router. I got a new 5G Smart Hub hoping that I’d get a 5GEE router and be able to plug in the existing antenna. However, the new smart hub (model: HH20C) has no ports for the...

4gee wifi mobile hub cannot log into email

My EE 4GEE WIFI Mobile Hub is only a back-up. I am on a £5 monthly 30-day package.  I try to go in and send a couple texts every month. I ran out of credit (oops forgot) in July so package expired. I just topped up and I am on package again.  I am  o...

Data for working away

I work away from home a lot in my new job and spend 3-4 days a week staying in hotels. I've been taking my xbox with me for a form of entertainment in my room on an evening however it cannot connect to most hotel WiFi and I end up using my mobile hot...

Re: Slow Internet Speeds

EE are terrible , I’ve allowed myself to be conned into having two mobile routers in my house on two separate accounts , and then my phone, I have 4g one end and 5g the other, both are rubbish, I had an external areal fitted, no better, had a day off...

Hello EE team, I’m am living in Sierra Leone west Africa. I bought an EE Mifi ,

no internet

I HAVE A LTE 4G WIFI DONGLE . I have put in my data sim followed all the set up instructions and I keep receiving a no internet message  please can anyone help.

Netgear MR5200 connection issues

Hi all,My Netgear MR5200 has stopped working and now displays the message ‘Mobile Broadband disconnected’. I have 2 EE SIM cards and have tried both in the device but still won’t connect. Both the SIM cards work fine in my phone so it must be somethi...

Can’t purchase add-ons for 4G Mobile WiFi

HelloI have a EE PAYG 4G Mobile WiFi that has run out of data. I can no longer connect to it and it doesn’t turn on for more than 5 seconds, but it is fully charged.I have topped up money but I am unable to buy add-ons for data. I cannot connect to t...

EE Mini Box not turning on or appearing on wifi list

Hi, I am trying to turn on my EE mini box but when i do i see no green light on it, also when i reset the box by holding down the power, the box temporarily flashes green.