So I took the plunge almost 4 weeks ago and got rid of my BT landline and slow BT broadband. Purchased an 18 month contract on an unlimited 5GEE Smart Hub.
After regular drops (no internet for 2-3 mins) every hour or so in the first few days, I changed the IP profile to IPv4 only and since then it's been fine. I read about other people having this same issue.
However, 2 weeks to the day the fan inside the unit at the bottom started to grind and become very noisy instead of whisper quiet. I reported the issue and was sent a replacement the next day collecting the problem unit also. Literally, 2 weeks later (a few days ago), this new unit started to make the grinding noise with the fan again.
I'm at a complete loss. It's well ventilated in an open space.
After being on hold with EE for 50 minutes last night, eventually someone answered and we were talking about the problem for 10 mins. They agreed there seems to be some quality control issue with these fans. Possibly as a result of the silicon shortage, cost cutting etc. They put me on hold to check what they can do and I was then cut off.
Anyone else have this experience? The fan is probably a £3 part and easily replaceable. The bottom panel unscrews and I suspect due to the poor EE support I will end up trying to fix it myself by sourcing a replacement fan of the same spec.
Very unhappy!
