Unable to access internet as mini hub now not accepting any passwords.

DoIReallyCare61 · ‎08-10-2023

Good afternoon.

Just looking for assistance with the above. So far I have turned on and off multiple times. Switched off from the wall and unplugged also; repeatedly. I have pressed the reset button with a paper clip. No effect whatever. I have entered my WiFi and log in password multiple times. My network showing as (available) on TV network list but not connecting?

Any tips greatly appreciated 👍.

Thank you

Northerner · ‎08-10-2023

Hi @DoIReallyCare61

What colour are the lights on the front.

If you have reset using the button the device will default back to the original password on the sticker/keep me card.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

DoIReallyCare61 · ‎09-10-2023

Hi. Thanks for your reply.
All lights on mini hub remain green. Still no access. Will need to ring EE.
Thank you

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