Unable to access internet as mini hub now not accepting any passwords.

DoIReallyCare61 · ‎08-10-2023

Good afternoon.

Just looking for assistance with the above. So far I have turned on and off multiple times. Switched off from the wall and unplugged also; repeatedly. I have pressed the reset button with a paper clip. No effect whatever. I have entered my WiFi and log in password multiple times. My network showing as (available) on TV network list but not connecting?

Any tips greatly appreciated 👍.

Thank you

Northerner · ‎08-10-2023

Hi @DoIReallyCare61

What colour are the lights on the front.

If you have reset using the button the device will default back to the original password on the sticker/keep me card.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

DoIReallyCare61 · ‎09-10-2023

Hi. Thanks for your reply.
All lights on mini hub remain green. Still no access. Will need to ring EE.
Thank you

Sent from Outlook for Android<>