Smart 4G Hub but my Eero 6+ will not work.

[Jaymark69]

I have just received the new Smart 4G Hub. Nice!

But my Eero 6+ mesh devices will not register I have tried as much as I can but when attempting to register the Gateway Eero hardwired via Ethernet on the router,  the Eero App will not register and I receive an error message stating the there is no internet and is my router plugged into the ONT?  Yet I have 4G active, so the internet is there. 

I cannot get the Mesh to link to the router I have tried everything.  Passthrough also doesn't work. 

When I look o. The device list it shows the Eero is connected and its IP not blocked It's as if the Eero is being prevented from connecting the the modem within the router. 

Could this be a firmware issue and one that ee needs to address?  I've contacted ee but they can't help and I emailed Eero too.  

I have a spare TP Link Archer MR600 4G LTE router that connected seamlessly with my Eero(s) so I am using this black ugly slab instead which is annoying me immensely. But at least I have a 4G broadband and meshed my home. But I would prefer the to be looking at the more innocuous ee Smart 4G Hub rather than this black thing!

Any help or advice would be ever so welcomed 

Thank you for reading this

Jason

[Northerner]

Hi @Jaymark69 

Have you tried restarting your connected Eero. 

Try putting your Eero into bridge mode as well.

Thanks 

[Jaymark69]

That's one thing I haven't...I was looking for bridge mode on the er router, it didn't occur to me to think about the eero's settings. 

I shall give it a go and report back. Thank you for writing back so quickly. 

[Jaymark69]

Hi @Northerner 

Still no joy, what's very weird is that the EERO(s) show either connecting to the internet or simply show a solid red light, reports that it is not connected / online. But the truly strange thing is that despite this, I can access the internet and load un-cached webpages. 
So it is showing me that I am not connected when I am. 
Even the EERO app reports being offline. 
Technology is great when it works but when it does it's a real pain. 

Perhaps the clues I have provided may help narrow things down. 

[Northerner]

Hi @Jaymark69 

The other option is to reset them and add them again to your app. Start with the one connected by ethernet to your router.

I was going to suggest this becase I had a similar issue moving one of my Eero to another address and network early this week. I removed it from the app and reset it, reconnected to the app and it connected to the network straight away. 

https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero

Thanks 

[XRaySpeX]

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@Jaymark69 wrote:

I receive an error message stating the there is no internet and is my router plugged into the ONT?

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For some reason the Eero thinks you are on fixed BB & not mobile BB.

Show us the WAN Settings page of the Eero.

[Jaymark69]

Once again thank you for writing back and I will certainly do that.  I'm on a murderous curse starting at 10pm finishing at around 6am until Friday so when this course is done I will give that a crack.   I will respond back with an update.

Best regards

Jason

[Jaymark69]

If I may, can I get back on Friday as I am on a brutal course just started 10pm finishes at 6am and I'll be tied up with that.  But I will certainly head back here with an update.  

Thanks to all who are helping out, it is very much appreciated.

Jason

[Northerner]

@Jaymark69 

Let us know how it goes. 👍🏻

[Jaymark69]

Apologies for the slow response, I am on a course and somewhat distracted by it, but when the course ends I will screen grab the WAN settings.  The only issues I have is that my TP Link MR600 4G router works seamlessly with the EEROs and that too is only connected via 4G

I think it has something to do with how the ee Smart 4G router is communicating via Ethernet to the gateway EERO hub connected to it, as far as the EERO hub is concerned there is no internet (Red Light) yet there is as I am able to travers webpages.  Interestingly when I do an Open Signal speed test it doesn't register any speeds for  either upload or download.

Really bizarre

Thank you though for your help on this matter, it's very much appreciated.