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Smart 4G Hub but my Eero 6+ will not work.

Jaymark69
Investigator
Investigator

I have just received the new Smart 4G Hub. Nice!

But my Eero 6+ mesh devices will not register I have tried as much as I can but when attempting to register the Gateway Eero hardwired via Ethernet on the router,  the Eero App will not register and I receive an error message stating the there is no internet and is my router plugged into the ONT?  Yet I have 4G active, so the internet is there. 

I cannot get the Mesh to link to the router I have tried everything.  Passthrough also doesn't work. 

When I look o. The device list it shows the Eero is connected and its IP not blocked It's as if the Eero is being prevented from connecting the the modem within the router. 

Could this be a firmware issue and one that ee needs to address?  I've contacted ee but they can't help and I emailed Eero too.  

I have a spare TP Link Archer MR600 4G LTE router that connected seamlessly with my Eero(s) so I am using this black ugly slab instead which is annoying me immensely. But at least I have a 4G broadband and meshed my home. But I would prefer the to be looking at the more innocuous ee Smart 4G Hub rather than this black thing!

Any help or advice would be ever so welcomed 

Thank you for reading this

Jason

10 REPLIES 10

@Jaymark69 wrote:

I think it has something to do with how the ee Smart 4G router is communicating via Ethernet to the gateway EERO hub connected to it,


Yes, that would be the WAN of the Eero. Hence I request its settings.

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