Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

[Big_H03]

Hi

I am trying to connect my TV to internet but I cannot.

The TV establishes connection to the hub but no internet access even though I can have internet access with my other devices (iPad and android phone).

I have selected quick setup on the TV but do I need to put some details manually to establish internet connection?

TIA

[Northerner]

Hi @Big_H03 

What router was it connected to before? 

Thanks 

[Big_H03]

I inherited the TV from in laws and I think she was using the TV with BT internet.  Not exactly sure the model of the BT hub.  ( probably one with big circle light on the front).

thanks

[Northerner]

Hi @Big_H03 

Try resetting the TV and then setting your router temporarily to 2.4 and connect. 

You're going to have to try a few things, make sure the TV is up-to-date with its firmware as well.

Thanks 

[Big_H03]

Hi Northerner.

thanks for your message.

i just tried reset the TV and tried both 2.4G and 5. Unfortunately, the issue still persists.

the error message

==============

A home network is available, but connection to the internet is not possible.

Connection to the server failed. (001)

=================

Thanks

[Big_H03]

Update

i have tried using LAN cable as well.

the same issue, no internet connection.

thanks

[James_B]

Does the user manual include any information on network settings for your TV, @Big_H03?

You should be able to download one from the manufacturer's website if you don't have the original.

James

[Big_H03]

Hi James

Good call checking the manual!  (I should think that at the first place)

However, not much information on "how to connect"  

This is the spec I found in the manual.  Based on this, it should work, shouldn't it?

Thanks again for your help

[XRaySpeX]

Yes, it should connect over either 2.4 or 5 GHz depending on distance. 2.4 GHz will reach further.

When it connects by WiFi but has no Net connection, does the Network Status show anywhere an IP Addy?

[Big_H03]

Hi  XRaySpeX

Yes, IP address is shown.

Proxy  address -  nothing shown

Proxy Port 0 

Hope you spot something.

Thanks