Panasonic TV (TX-32DS500B) & EE Smart 4G Hub 2 internet connection issue

Big_H03 · ‎25-07-2024

Hi

I am trying to connect my TV to internet but I cannot.

The TV establishes connection to the hub but no internet access even though I can have internet access with my other devices (iPad and android phone).

I have selected quick setup on the TV but do I need to put some details manually to establish internet connection?

TIA

XRaySpeX · ‎26-07-2024

So, what is it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

RJ487 · ‎07-02-2025

Having exactly the same problem, renewed hub - from bt hub to ee smart hub.

"connected to hub but no internet", all other devices including other tv working properly.

Did you solve it?

Any help please

XRaySpeX · ‎07-02-2025

@RJ487 : What EE router do you have (read its label or post a pix)?

I would surmise that you don't have mobile BB, which is where you posted. If so, you should raise a topic in the Home BB forum.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP