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New 5g Hub with Incorrect Protocol error message

Trurotickets
Visitor

‎19-08-2025 04:18 PM

Afternoon

we have received a new 5g smart hub - we run this with no landline.

We have great speeds which is fantastic but are receiving error message when attempting to access certain sites - message reads : SSL protocol - unable to obtain a stable connection.

We've replaced the hub with a different older one and do not have the same issues.

Im trying as much as I can to avoid having to call EE so anyone that could offer any pointers Id appreciate it 

Becky

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎20-08-2025 10:16 AM

Hi there @Trurotickets 

Thanks for coming to the community 🙂

It may be worth checking if you the content lock is enabled in your EE Online account? as this could be stopping access to certain sites. 

Our How Do I Turn On Parental Controls on My Device? page has details on changing the content lock settings.

Let me know how you get on. 

Leanne.