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UK / Isle of Man IP Address

abukshi
Visitor

‎22-06-2026 06:41 PM - edited ‎22-06-2026 06:42 PM

Hello, I’m trying to use an online service and I keep getting this message from the provider:

“Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region. Please contact your ISP and ask them to update the registration of your IP address (it may take a few weeks for the changes to take effect).”

I don’t use a VPN and would like to check if EE is using non-UK / Isle of Man IP addresses. Is anyone else facing this and have you resolved the issue? If yes, how?

Thank you! 

 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-06-2026 06:54 PM

Isle of Man isn't in UK. It's a Self-governing Crown Dependency. If that's where you are, that's probably why.

What are the 1st 3 octets of your public IP addy?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎22-06-2026 07:41 PM - edited ‎22-06-2026 07:44 PM

@abukshi You can also do a https://whatismyipaddress.com and that will show were you are EE wise!

Are you using Fixed Home Broadband or Mobile Data connection?

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