Microsoft Teams not working

[HughPB]

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the error message "Can't make secure connection"

Any ideas as EE technical, once you can get hold of them, are stumped

[Lesley_W]

Hi @HughPB 

Thanks for coming to our community.

That is a strange issue, certainly one I've never heard of. Is it just your laptop and your phone you would typically connect?

Lesley

[Mark_Tomo]

I have EE7 which we are very happy with but some devices do not work without using an ethernet switch connected to the EE7 hub because the EE7 Hub switching speeds are too fast for older devices.

Also, I have a HP 14s-dq2xxx laptop with an Intel Core i5-1135G7 @ 2.40GHz processor running on Windows 11 and MS Teams is problematic; the connection seems to drop out and reconnect. This is frustrating because when in a meeting on my laptop on MS Teams the connection is intermittent. This means I have to use my iPad which means it is not as easy to share info/data/files on screen.

A fix for the MS Teams problem would be helpful.

[HughPB]

Thanks for the advise
I have a Smart Wi-Fi Plus hard wired into the Router rather than through a
which
I will put the connection back into the switch and see if that solves the
issue

Thanks again

[HughPB]

Neither my Android phone or Table will connect to LinkedIn or Instagram
through the internet.
If I turn off the wi-Fi on both then they will connect quite happily

[J4WZ]

I have the same issue with EE fibre and Teams. Wi-Fi connection is bad on the program so I have an Ethernet cable connected but still have freezing issues on the Teams calls.

went and repaired the app but still not working 

[XRaySpeX]

@J4WZ : Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

[HughPB]

This issue only occurs with my company laptop

EE Engineer said they have had issue with company machines before

When are EE going to upgrade their router firmware to work with all systems as EE's router seems to be the common denominator

[J4WZ]

Going to buy my own router to see if that helps