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New 5g Hub with Incorrect Protocol error message

Trurotickets
Investigator
Investigator

‎19-08-2025 04:18 PM

Afternoon

we have received a new 5g smart hub - we run this with no landline.

We have great speeds which is fantastic but are receiving error message when attempting to access certain sites - message reads : SSL protocol - unable to obtain a stable connection.

We've replaced the hub with a different older one and do not have the same issues.

Im trying as much as I can to avoid having to call EE so anyone that could offer any pointers Id appreciate it 

Becky

0 Helpful
10 REPLIES 10
Alex_H
EE Community Support Team
In response to Trurotickets

‎24-08-2025 11:42 AM

@Trurotickets Are those sites permanently unavailable or does the issue resolve itself after refreshing the page a few times for example? 

Is this happening on multiple devices connected to the hub or is it just one you have been able to test? 

Try setting up an IPv4 profile and see if the issues are still encountered. Login to the hub at 192.168.1.1 and go to Setup> Profile management. Create a new profile with the same details as the current one except for IP type to IPv4 and set it to default. 

Alex

0 Helpful