Missed bill

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WGrace
Visitor

‎18-04-2025 08:09 AM

Hi I’ve missed to pay my bill and been disconnected, thought I’ve set up my direct debit, payed today morning and still no connection, how long does it take to reconnect? Should I call somewhere or just leave it like that and will reconnect by itself?

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Leanne_T
EE Community Support Team

‎18-04-2025 08:54 AM

Morning @WGrace 

Thanks for coming to the community 🙂

This can take up to 24 hours to reconnect your services after the bill has been paid. 

If you call us, the team can check the payment is showing and help you get reconnected 🙂

Full details can be found in the Managing your Missed Payment page. 

Thanks. 

Leanne.

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Northerner
EE Community Star
EE Community Star

‎18-04-2025 08:16 AM

Hi @WGrace 

It can take 48 hours but as this is a bank holiday then it maybe next week sometime. 

You can contact EE via the EE app or here:

https://ee.co.uk/help/contact-ee

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team

‎18-04-2025 08:54 AM

Morning @WGrace 

Thanks for coming to the community 🙂

This can take up to 24 hours to reconnect your services after the bill has been paid. 

If you call us, the team can check the payment is showing and help you get reconnected 🙂

Full details can be found in the Managing your Missed Payment page. 

Thanks. 

Leanne.