Ee.eg box
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18-04-2025 10:04 AM
Hi ee so I had a 4g broadband contract witch ended about a year ago I was still using and being charged for the box. I decided I didn't want it any more. So I have tried to cancel it but there is nothing on my account to cancel and.the end of it I had to just cancel the direct debit payment. Was this right to do. As I don't have a contract with ee
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18-04-2025 10:19 AM
@Mikeymaz did you speak to customer services?
You really should not just cancel a direct debit without speaking to CS if you are still being charged. Whilst you may not have been in contract, you would still need to give notice that you wanted to cancel.
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18-04-2025 10:19 AM
@Mikeymaz did you speak to customer services?
You really should not just cancel a direct debit without speaking to CS if you are still being charged. Whilst you may not have been in contract, you would still need to give notice that you wanted to cancel.
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18-04-2025 10:32 AM
@Mikeymaz : If you are still being billed for mobile BB then you must have a contract with EE. You need to phone EE giving 30 days notice of cancellation of your contract.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-04-2025 11:19 AM
@Mikeymaz Your contract just changed to a 30 day rolling contract at the minimum term date so yes you had and still are within a contract.
