Ee.eg box

Mikeymaz · ‎18-04-2025

Hi ee so I had a 4g broadband contract witch ended about a year ago I was still using and being charged for the box. I decided I didn't want it any more. So I have tried to cancel it but there is nothing on my account to cancel and.the end of it I had to just cancel the direct debit payment. Was this right to do. As I don't have a contract with ee

Mustrum · ‎18-04-2025

@Mikeymaz did you speak to customer services?

You really should not just cancel a direct debit without speaking to CS if you are still being charged. Whilst you may not have been in contract, you would still need to give notice that you wanted to cancel.

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Mustrum · ‎18-04-2025

@Mikeymaz did you speak to customer services?

You really should not just cancel a direct debit without speaking to CS if you are still being charged. Whilst you may not have been in contract, you would still need to give notice that you wanted to cancel.

XRaySpeX · ‎18-04-2025

@Mikeymaz : If you are still being billed for mobile BB then you must have a contract with EE. You need to phone EE giving 30 days notice of cancellation of your contract.

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Chris_B · ‎18-04-2025

@Mikeymaz Your contract just changed to a 30 day rolling contract at the minimum term date so yes you had and still are within a contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.