Keep disconnecting

[winl]

The router is on but internet connection keep disconnecting. It pretty much disconnected when we get up every morning, we then need to reboot the router. During the day it disconnects each hour. Sometimes it reconnects back itself after a few minutes, sometimes it requires a reboot of the router. Anyway to fix this?

[Leanne_T]

Hi there @winl 

Thanks for coming to the community. 

Do you have any other EE devices? 

If so, do you experience any signal problems with them in the same area? 

Speak soon 🙂

Leanne.

[winl]

Hi I don’t have other EE device so I don’t know.

[Leanne_T]

No problem, thanks for coming back to me @winl 

If you enter your postcode into the Service Status Checker do we have any signal issues reported? 

Leanne 🙂

[winl]

Network looks good in your area

Your network should be fine. If you’re still having problems, check your device or report the problem to us

so seems not a problem in my area

[Leanne_T]

Thanks for checking @winl 

In this case, please get in touch with our tech guides. The team can run some troubleshooting and let you know what is needed to get this sorted. 

You can find ways to get in touch with the team on the Contact Us page. 

Please let me know how you get on. 

Thanks 🙂

Leanne.