EE netflix not working

[David455]

After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load,  download on 4g 28mbps ,  yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.

Thanks

[Leanne_T]

Morning @David455 

Thanks for coming to the community. 

Which device/router are you using? 

Are you connecting to a TV to watch these apps? 

Can you watch other apps? 

Leanne 🙂

[David455]

Router supplied last week 4g unlimited data from ee via bt, square white
box on off at front 4 led on top, can check model when i get home , Samsung
tv, blahpukt tv amazon eventually comes on , netfix can not connect yet
did first few days, plugged by back in still running for week or so 2.5mbps
worked instantly on netflix

[Leanne_T]

Thanks @David455 

Have you tried restarting the router and TV and connecting the TV again to see if this works for you? 

Do you have any other devices connected?

Leanne.

[David455]

Hi leanne.
Yes tried usual things all off etc. Only things connected by WiFi 2x
phones, 2 tv.
Other people keep saying it's dns but i don't know how to change that on tv
and didn't expect to.
Was going to call bt when i got home to change back and return ee, 2.5mbps
working is better than 25mbps + not working.
If there's a simple solution I'll keep the 4g but don't want to be in a
position closing bt and then having ee problems. I bought it for streaming
and so we could use WhatsApp at same time as tv or even two tv at same,
which we can't with 2.5mbps bt broadband. At moment paying £50 pm and can't
watch TV 😫
Thanks
David, hope we can sort it

[Leanne_T]

Thanks for the quick reply @David455 

Could you check your postcode to see if we have any signal problems reported on the EE Coverage & Network Status Checker | Check your signal, please select 'check status' is anything showing? 

Leanne.

[David455]

Hi leanne
No known problems here or network.
Hub Is ee smart 4g hub

Thanks
David

[Leanne_T]

Thanks @David455 

In this case, please call us and our tech guides will get this fully looked into for you. 

Let me know how you get on 🙂

Leanne.

[David455]

Hi Leanne.
I tried something others were trying ,changing the dns settings to 8.8.8.8
on tv which i managed to do , amazingly, and Netflix is loading. I'll keep
checking throughout the day and evening make sure it stays stable., fingers
crossed.
Something to remember if someone else has same problem
Regards
David

[Leanne_T]

Thanks for sharing this is much appreciated @David455 

Keep us updated 🙂

Leanne.