EE netflix not working

[David455]

After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load,  download on 4g 28mbps ,  yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.

Thanks

[Liam2691]

@David455  Same problem with my connection. Like yourself, I changed my dns from automatic to 8.8.8.8. 
Worked straight away. My only regret, I wish I seen this post hours earlier instead of wasting half a day on hold with customer services.  Nice one David 👍🏻

[David455 · Accepted solution]

Just had thank you from EE for my answer , but that's not my answer to tv problem..

My answer is create new router profile, coy previous settings you will need most of them, change the ivp4,6 to just ivp4 and save , set new profile as de fault. No tv problems since. 

[Ali_A]

@David455 

Thanks for keeping us updated with the steps you have taken to resolve the issue you're facing. This will help other Community Members facing similar scenario to find a resolution. We always value input from our Community.  

Whenever you find an answer which best provides a solution to your query, you can mark it by clicking the "Mark as Solution" button on the post reply. 

Ali