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VAT Removal from Order to Jersey

Hi, Today I bought one of the Nintendo Switch 2 consoles and paid for the order. I noticed that the VAT was not automatically removed and would like to find out how I would go about claiming this back? Jersey has its own GST and I would be paying thi...

Diogo_93 by • Investigator
  • 676 Views
  • 9 replies
  • 2 Helpful

Resolved! No confirmation email

I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?

Xbox game pass ultimate still linked to my xbox account

I've had Game Pass Ultimate as my inclusive extra/add-on for probably a year now, but have decided to swap over to getting 4K Netflix (I use it more and use Game Pass less these days). However, my xbox account still says it's linked to BT/EE, so I ca...

ac123456 by • Explorer
  • 385 Views
  • 2 replies
  • 1 Helpful

Resolved! No email confirmation or order history

Hi I preordered a Switch 2 but I’ve been sent no email to confirm and there seems to be no way to find the order in my account (just mobiles and broadband orders). I snapped a picture of the order no. luckily but I’ve had no trace beyond that. I boug...

Katana2k by • Explorer
  • 415 Views
  • 2 replies
  • 1 Helpful

Nintendo Switch 2 existing customers

Hello,I see that EE are going to sell the Switch 2. Can anyone advise whether this will be for existing customers? E.g add to plan? Or will it be open to all, so essentially could be a race to try and pre order one (and possibly be open to scalpers)....

Resolved! Not an EE customer, preordered switch, no confirmation 6 hours later

Hi, I am not an EE mobile customer (or in any other capacity.) I ordered a Nintendo switch 2 through EE this morning, it took the money...6 hours later...no email confirmation! And no order number!!! I've been trying to get in contact with EE ALL DAY...

Amymario by • Explorer
  • 830 Views
  • 3 replies
  • 1 Helpful

Can’t join party’s

Does anyone had difficulties with party when switching to ee it says that the network settings are the reason but it’s on 18+ so I don’t understand ?

Chey22 by • Visitor
  • 260 Views
  • 1 replies
  • 2 Helpful

Resolved! How do I receive my game pass?

Hello EE Community!I recently ordered a Nintendo Switch package, which came with 24 months of Nintendo Online, and a £50 EE Game Pass.The vouchers for Nintendo Online came with the console but I don't know how I'll receive the Game Pass. I don't know...

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