Xbox series X and ultimate game pass 12 months and £160

[Aaron103]

I bought this bundle last week, 8 days ago! I got the £160 EE Credit thing but nothing about the 12 month Ultimate pass, where is the pass? 

I’ve since bought a month thinking it would come through by now but nothing. 

anyone any ideas what’s going on? Or how I get the pass? 

[Peter_W]

Hey @Aaron103.

Welcome to the Community!

Did you purchase this bundle outright, or have you paired it with a mobile number to pay for monthly?

If it's the latter, can you please log in to your account either online or via the EE app, and see if this is showing in your add-ons?

Peter

[Aaron103 · Accepted solution]

Hi; 

this has now been resolved with EE over the phone ☺️ 

[Peter_W]

Cheers @Aaron103, I'm really glad to hear our team managed to get this sorted out for you 😊

Thanks for taking the time to come back and let us know, too!

Peter

[Pandorac]

Hi Aaron how did you managed to redeem your £160 ee game pass. I am having no luck. They sent me a link and now I’m paying 22.99 a month. I was under the impression it was a free game pass as that’s what it says. 

[Katie_B]

Hello @Pandorac. 

Thanks for coming here. 

What package did you purchase?

Does your confirmation email contain any information about the Game Pass?

Speak soon, 

Katie

[Aaron103]

Hi, I had to ring EE and they added the Game Pass on for me manually