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Re: Ps5 portal

I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot 

Resolved! PlayStation portal hot spotting

Hi, we have a PS portal, can connect to our home EE broadband and then connect to our pS5.when away from the home WiFi I can connect to my personal hotspot (EE) on the portal, I get a tick on the internet connection page, but the portal  does not con...

Mitch1875 by • Investigator
  • 501 Views
  • 3 replies
  • 2 Helpful

Resolved! Switch 2 no seal?

Hi team,I have ordered a Nintendo Switch 2 that was delivered today by DPD. Box looked clean but there was no plastic seal? Don’t new unopened boxes come with the seal as safety? What should I do now

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Resolved! Nintendo 2 x 12 month online expansion already used

I’ve been trying to get this resolved for way over a month now. Being passed between ninentdo and EE. Both blaming eachother. EE is my vendor so I’m hoping I can get someone to reply and get this resolved here ASAP. my 2 codes are reported as already...

Fordc by • Investigator
  • 602 Views
  • 5 replies
  • 2 Helpful

Resolved! Xbox won’t connect to online services

Hii have just got EEbroadband but the Xbox can’t connect to online servicestatus always shows waiting for networking yet the console is connected to the internetUPNP switched on in hub router but the console states otherwise . I have  reset this but ...

Mwords15 by • Investigator
  • 2000 Views
  • 8 replies
  • 8 Helpful

Resolved! Ps5 PRO out of stock

I don't suppose there is any way of finding when the Ps5 pro will be back in stock please? 

Resolved! Cancel XBox Game Pass Subscription

HelloI am trying to cancel the Xbox game for pass that is currently on my package but I can't find where I can do this. The only option is to turn off auto renew but I need to actually cancel it. 

Jules831 by • Investigator
  • 443 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade and Trade-in is a joke...

7 times today I have been on the phone to an EE guide, the 1st call was going great until magically the line cut out as I was about to proceed with an upgrade and trade-in, never got a call back or nothing. I opened multiple chats and made many calls...

LJ252 by • Investigator
  • 846 Views
  • 3 replies
  • 2 Helpful