Gaming

Resolved! Gamepass Ultimate 12 months not given as promised

I have been with EE for over a year now, I was promised a 12 month subscription to gamepass ultimate, I try to add it on the app and it just keeps refreshing itself. False advertising in my humble opinion, it was one of the reasons I signed up with E...

Resolved! Xbox ultimate

Upgraded a phone on my account, came with an inclusive extra, chose game pass, received text saying it was activated, then another saying it had been deactivated, still showing as active on the account but can’t do anything, nothing showing as being ...

Resolved! Delivery

Im order before 9 days ago asus rog ally still not dispech my order. Its not good service

Resolved! PS5 £125 game card

Anybody had issues with the ps5 game card not working on checkout? Got mine today with the ps5 bundle, gone to buy some gift cards on the store came up with an error and it’s took the balance off the voucher and I’ve not got my gift cards. Baring in ...

Resolved! Game card

Didn’t get a game card with new Xbox and I contacted them they said will take up too 48 hours now it’s been more then 48 hours

Resolved! Pokemon ZA

I ordered Pokemon ZA but for some reason tracking advices it will be shipped in 28 days, but it came out last week. The product page now states it will be dispatched much much sooner but my tracking has not updatedI just need to cancel this order if ...

Resolved! Xbox game pass ultimate delayed activation

Hi, I was offered 12 months of game pass ultimate when I came across to EE from BT. At the time I had no need for it, but my son's recently bought a PC so he'd like to use it. When I go to the text which invited me to activate the offer it takes me t...

Resolved! Xbox

Hi all just received my Xbox but no game pass

PlayStation®5 Slim Disc 24 month bundle with PS Plus Extra, £125 EE GameCard

I have received my 'PlayStation®5 Slim Disc 24 month bundle with PS Plus Extra, £125 EE GameCard and more' but the instructions state that 'To redeem, simply activate your new PlayStation®5 console between 11 and 21 October 2025 and select PS Plus Pr...

Resolved! Nintendo game add to contract

So I am trying to add the new Pokemon game on switch to my contract but it’s not giving me the option to. I can add other Nintendo games or Xbox games for example. Anyone able to help?

Gaming

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