High Ping to Riot London Server from UK

[Alexander897]

My ping is stuck at roughly 60ms to the London server, compared to around 10ms a few months ago. It's actually better for me to play on their Frankfurt servers as I get around 25ms from there.

Reading through other forums online this seems like it's an issue exclusively related to EE customers, Riot Support has been contacted and claim that it is due to the routing EE are using:

"

As you mentioned that other players on the same ISP is also encountering these issues - that's possible to happen when there's something already bugged on the route of the connection. Sometimes even different ISPs from other countries are using the same routing to a specific server and this can cause issues to many players at the same time.

Now, since the issue is still there and nothing worked, it'll be best to contact your Internet provider for further assist, because when it comes to connection issues, they are the one who are creating the routes and who maintain the connection. You can ask them for help and if nothing works or they can't find the issue - you can send them to our specialized team, so the both parties can work together in order to fix the issue for you and all of the affected players.

You can ask the ISP for a re-route, and it is a good idea to request your ISP to assign you a static IP address if possible, you would need to ask them to verify if you are getting a consistent public IP with all your traffic bound to the Internet, regardless of protocols.

Also, you can try asking for a Tier 2 or a Specialized agent from the ISP team, as they can find the root of the problem more easily and are most likely to understand your request properly.

And in case your ISP needs all the details regarding the route that we're using, provide them our PeeringDB page and suggest them to contact us directly from the channels in that page. Authorized user are able to see the contacts from that page, so you don't need to do anything else 😉

In case you need something else from us, be sure to let us know ^

Hope everything end up well and the issue is resolved very soon so you can enjoy the game on your server without latency and high ping.

"

https://www.peeringdb.com/net/5918

[XRaySpeX]

Is this over fixed or mobile BB?

What is your ping to bbc.co.uk & to your game server?

What is your tracert to your game server?

[Alexander897]

Over fixed.

From CMD:

bbc.co.uk Ping

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=9ms TTL=58
Reply from 151.101.128.81: bytes=32 time=9ms TTL=58
Reply from 151.101.128.81: bytes=32 time=9ms TTL=58
Reply from 151.101.128.81: bytes=32 time=9ms TTL=58

Ping statistics for 151.101.128.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 9ms, Average = 9ms

Riot Games London Server Ping:

Pinging 162.249.72.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 162.249.72.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Riot Games London Server tracert:

Tracing route to 162.249.72.1 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 4 ms 3 ms 3 ms 172.16.17.140
3 * * * Request timed out.
4 9 ms 9 ms 8 ms 213.121.98.136
5 52 ms 21 ms 21 ms 87.237.20.132
6 10 ms 10 ms 10 ms 87.237.21.62
7 45 ms 34 ms 34 ms ae5-2.RT.TC1.STO.SE.retn.net [87.245.233.132]
8 33 ms 33 ms 33 ms GW-Riot.RT.TC1.STO.SE.retn.net [87.245.249.33]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Information on server retrieved from:

https://support-valorant.riotgames.com/hc/en-us/articles/360047225674-How-to-Use-Tracert-to-Obtain-N... 

[Robsi]

I am also seeing this problem, recently switched from BT Full Fibre where I was getting around 8-9ms for League EUW, now I hit 30-35 .. Definatly an EE routing problems

Tracing route to 104.160.141.3 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.50.1
2 3 ms 3 ms 3 ms 172.16.16.41
3 * * * Request timed out.
4 7 ms 7 ms 7 ms 213.121.98.136
5 6 ms 6 ms 6 ms 87.237.20.132
6 8 ms 7 ms 7 ms 87.237.21.62
7 32 ms 32 ms 32 ms ae5-2.RT.TC1.STO.SE.retn.net [87.245.233.132]

Problem between EE node - 87.237.21.62 and 87.245.233.132

can this be investigated please? 

Thanks

[XRaySpeX]

---

@Robsi wrote:

recently switched from BT Full Fibre

---

To what with EE?

What is your ping to bbc.co.uk?

[Robsi]

---

@XRaySpeX wrote:

---

---

To what with EE?

What is your ping to bbc.co.uk?

---

Yes I moved to EE from BT a couple of weeks ago. 

While on BT Full Fibre my ping to League of Legends servers was sub 10MS all the time. Now my ping is 30-40 MS all the time. 4 times slower - this is not what I would expect from a full fibre service. 

My ping to bbc.co.uk is 6MS - but my problem is not with my ping to the BBC its with to the League EUW servers .

I have tried on my 2 peoples houses (not on EE) and they are still getting sub 10MS to EUW servers. So this is an EE issues. 

There is also lots of Reddit posts about issues with League from EE  - If I had known this I would not have moved from BT. 

Please advise if this can be looked into and fixed. 

[Robsi]

Hi 

Any update on this issue? I would really liketo know what EE plans to do to fix this service issues. 

Thanks

[XRaySpeX]

---

@Robsi wrote:

Please advise if this can be looked into and fixed. 

---

This user discussion forum is not in a position to do that. This isn't CS.

[Robsi]

Oh Usually forums for companies is part of their support - How do I email CS?  

[XRaySpeX]

@Alexander897 : Yes, but not for fixing things; only peer users giving advice.  EE have no contact email.