Placed an order for PS5 slim console - no delivery updates since 14 days

[hsagir]

I placed an order for a PS5 slim console with COD Black OPS 6 on the 30th of September. The portal still shows the order is not dispatched yet. I have tried contacting EE via phone with the number provided as I do not have an EE mobile. I kept jumping between teams as no one really knew how to track the order. I was finally asked to ask for support using the online chat function as it was an online order. But I am unable to find it as well. My order number is EE-******. It has already been paid. While ordering, it just showed delivery within 1-3 days and as such I was expecting the package much earlier as it a gift for my husband's birthday on the 8th of October.

[MOD EDIT - REMOVED ORDER NUMBER FROM THE PUBLIC FORUM]

[Lesley_W · Accepted solution]

Hi @hsagir 

Welcome to our community.

Thanks for reaching out. I'm sorry that your order hasn't been delivered as expected, I understand this is disappointing as it was for a present. 

You can see more about tracking tech orders here EE Tech orders including accessories and SIM free handsets and there is a direct number for queries which is 0800 079 0062. The team will be able to check the order and get some answers for you. 

Let me know how you get on.

Lesley