Resolved! Xbox game pass
I bought Xbox series X as add on to my phone contract, was supposed to come with 24 months ultimate game pass but haven’t received code or email or text and live chat not working in the app
Forum Posts
xko order number???
Ordered a PS5 and got an email saying order is on its way. I have an xko order number but there is no where on the EE app I can track this? Do the PS5s usually ship next day? and because I got the email saying order is on its way can I assume my orde...
Spike/Lag Gaming issues
Since I've joined EE recently on the 500 package gaming is spiking/lagging every 20/30 seconds momentarily but enough to ruin games. Any ideas or fixes?
Xbox GPU
I switched my BB from BT to EEFF500. I should get 6 months free GPU with my plan but I cannot find a way of redeeming it on the app or website. Any help with how I redeem/ activate my pass
Resolved! xbox game pass ultimate cancellation
Hello, I bought xbox game pass ultimate subscription for 1 month in January and now I noticed it is still running but can't cancel it on my microsoft ( xbox ) account, it always redirects me to BT/EE. Can someone help me, I don't know how to cancel i...
Xbox Game Pass Technical Problem
Hi - in November my contract changed and that included Xbox Game Pass as part of the package. I received a text to link my account, but once entering the security pin, I am notified that there is a technical problem and to try again later.It's been ...
Resolved! Xbox Game Pass Ultimate (not a EE/BT customer)
Some time ago I bought myself a XGPU gift card and right after that I wanted to cancel my cyclical billings. When I went to check "manage" option, it redirected me to this website and I'm not even a customer. After trying to log in I'm unable to find...
xbox game pass still being charged at £12.99 but included in smart benefits
I have a main All Rounder SIM with data sharing and 3 other SIM for family members residing at the same address, all on a 24 month contract. I was already paying £12.99 for xbox game pass and was awarded it as a smart inclusive extra and associated i...
Xbox Game Pass
I have Xbox Game Pass as an inclusive extra on my mobile contract, I managed to activate it last month without any issues but I am trying to activate it this month to get the code but when I go through the EE app it says that I needs activating and w...
