playstation portal keeps disconnecting from ee smart hub pro

[Maverick78]

Hi

i’ve just come from Virgin media to EE broadband but my PlayStation portal keeps disconnecting from the Internet.its getting maximum speed of 2.7 Mbps on 5 GHZ signal strength is strong but it needs a minimum of 5 mbps to work I didn’t have this issue with Virgin media I have turned on compatible WiFi but still no joy

just wondering if anybody else has had this problem and if there is any help out there, thank you

[XRaySpeX]

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

[Maverick78]

yeah, I have already set up Compatible WiFi yesterday and enabled 5 GHz as according to Sony it needs to be connected to a 5 GHz but no difference than using the main Wi-Fi it’s only when I use my EE Home Wi-Fi I can hotspot and it works perfectly fine on my iPhone 17 pro Max I have spoke to EE the nice lady I was speaking to. I was on the phone for over an hour and she says that I need to port forward it but she wasn’t sure how to do that.

[XRaySpeX]

Doubt it!

[Debbie_G]

Hi @Maverick78.

It might be worth checking whether 5 GHz is enabled on your PS5, just to make sure it's using the recommended connection.

If you want to try port forwarding based on the advice you received on your call, we have a guide here: Port Forwarding: Access to your home network

Debbie