Xbox game pass

[_chlo_xx]

I bought Xbox series X as add on to my phone contract, was supposed to come with 24 months ultimate game pass but haven’t received code or email or text and live chat not working in the app 

[Katie_B]

Are you connected to WiFi whilst trying to load Live Chat @_chlo_xx?

Katie

[_chlo_xx]

Yes I’ve tried using mobile data and that hasn’t worked either, I’ve also updated the app and no change 

[Katie_B]

Hi @_chlo_xx. 

I have sent you a private message. 

When you have a moment please check your community inbox. 

Katie

[Neorat]

I have had the same problem. I never received a code and ended up calling 150 about it only for it to be added to my account as a 12.99 addon. Phoned again and got that sorted so i wouldnt get charged and they said it was sorted and i would get a code in a couple of days and still waiting a week later.

[Katie_B]

Hi @Neorat. 

I am very sorry to hear you have still not received a code. 

Have you been able to get back in touch?

Speak soon, 

Katie

[Neorat]

No thats why i am trying here i am the account holder but the phone is my daughters so everytime i phone you it costs me money.

[Katie_B]

Hi @Neorat. 

Thanks for getting back to me.

We have no account access here on the EE Community. 

Are you currently in the UK?

Our customer care team can be contacted on 0800 956 6000. 

Katie

[Neorat]

Yes I am in the UK. And as i said the phone is my daughters and she doesnt live anywhere near me. So i have no access to call from the EE phone. I am on 02 and it costs me every time i have to call. Why it cant be as simple as going sorry we will send the code now is beyond me. I have been told by your "customer care" that it has been sorted twice now and it hasn't .

[Katie_B]

Hi @Neorat. 

I understand how frustrating this must be, I'd really love to get this resolved for you. 

Without account access here on the community, the next steps would be to get back in touch with customer care. 

Our 0800 number should be free for you to call on O2. 

Katie