Xbox Game pass ultimate

[Cpallo]

I had xbox game pass ultimate as an add on, but not anymore. I want to change my subscription but neither EE or Microsoft say they can do this.  Any ideas please

[Christopher_G]

Hi @Cpallo 

Welcome to the community.

Was this as an add-on on your mobile account or broadband? What change are you looking to make?

Chris

[Cpallo]

It was an add on on a phone contract but it's  not an add on now. I want to change down to just the xbox game pass

[Lesley_W]

Thanks for the extra info @Cpallo 

What did our team say when you spoke to them and asked to change it?

Lesley

[Cpallo]

They said it had to be cancelled by someone else. I've spoken to Microsoft and they can't do it because it was taken out by a 3rd party.
Thanks

Sent from Outlook for Android<>

[Lesley_W]

I'm sorry our team weren't able to help when you got in touch @Cpallo 

Are you currently being billed on your EE account for this, or direct with Microsoft?

Lesley

[Cpallo]

I am been billed by Microsoft Payments Unlimited Company, through PayPal. When I try managing my subscriptions on Microsoft it sends me to EE.

Sent from Outlook for Android<>

[Linzi_H]

Hi @Cpallo 

If you're paying Microsoft through PayPal, then Microsoft would be the team that'd have access to your subscription information, so we'd need to direct you back to them for any changes you want to make, as EE wouldn't have access to this. 

I know it may seem like a simple step, but it could be worth clearing your cookies and cache, just incase your browser history is remembering any out of date information. 

Linzi