Xbox Game pass ultimate

[Cpallo]

I had xbox game pass ultimate as an add on, but not anymore. I want to change my subscription but neither EE or Microsoft say they can do this.  Any ideas please

[Christopher_G]

Hi @Cpallo 

Welcome to the community.

Was this as an add-on on your mobile account or broadband? What change are you looking to make?

Chris

[Cpallo]

It was an add on on a phone contract but it's  not an add on now. I want to change down to just the xbox game pass