Xbox Game Pass Ultimate

[mackleinschmidt]

Xbox Game Pass Ultimate hasn't worked for 3 months...unfortunately customer service doesn't know how to do it

[Michael_D]

Hi @mackleinschmidt 

Thanks for coming to the community.

Has the Xbox Game Pass Ultimate worked previously and stopped working 3 months ago, or has it not worked at all since you were due to start the EE subscription?

Is it part of a mobile plan, an Add to Plan Xbox bundle or a broadband plan?

Michael

[mackleinschmidt]

.. 

Gamers Bundle ...broadband plan  

 check your company's system, everything should be there... unless you don't have it

[Michael_D]

We don't have access to your account on the community @mackleinschmidt, so we aren't able to see anything that is on there.

Which broadband package do you have?

When was it you signed up?

Michael

[mackleinschmidt]

Gamers Bundle......

[mackleinschmidt]

again the same... I'm wasting my time explaining everything to you... 3 months contract... I think I should file a complaint and terminate the contract....

[Michael_D · Accepted solution]

As I've mentioned @mackleinschmidt, we don't have account access here, this is just a user forum.

I can try to point you in the right direction, but this does involve asking questions to try and establish exactly what you have and when it was taken out. We cannot apply it for you, file a complaint or cancel the contract.

If you do want to make a complaint, you can call our customer service guides again and they can raise it for you, while looking into the Xbox Game Pass, or make a complaint online.

Michael