Unable to set up Xbox gamepass

[marcatkd]

I recently got an Xbox series X as an add-on, have followed the link to set up a activate this, entered my number and verification number. What loads next is a blank white screen. 
I have tried this on my phone, my wifes phone, my laptop on 3 different browsers - it all shows the same thing. 
I have cleared the cache and cookies.
I've tried on mobile data and wifi.

Seems extremely frustrating as I'm paying for 24 months of xbox game pass but cannot activate it. I have an Xbox and no games.

[Leanne_T]

Hi @marcatkd 

Thanks for coming here. 

Please give us a call on 150 and the team will get this looked into for you and help you get the Game Pass set up. 

Thanks 🙂

Leanne.

[Aaronjensen1996]

I've had exactly the same! Calling 150 were less than useless. They said to contact Xbox when its clearly an EE issue. We are been fobbed off and its looking more likely that they can't provide the service they promise in their plans

[Leanne_T]

Hi @Aaronjensen1996 

Have you been sent the link to activate the Game Pass? 

Leanne 🙂

[Aaronjensen1996]

Yes. I get so far as to putting in the one time passcode, then I just get a blank white screen. I refresh then it says technical error please try again later. I've tried contacting live chat, ringing up everything I can possibly think of and no troubleshooting is helping get anywhere. I'm incredible frustrated about this and if its not resolved I'm paying more than necessary on my bill!

[Leanne_T]

Hi @Aaronjensen1996 

Can you try opening the link in a new web browser after clearing cookies and cache, does the same happen? 

Leanne 🙂

[Aaronjensen1996]

Yes I've tried all of this, using WiFi, mobile data, multiple browsers, multiple devices, clearing cookies and cache. Absolutely everything and the same thing happens every time 

[Leanne_T]

Thanks @Aaronjensen1996 

It does sound like you have tried everything you can and this would need to be looked into further for you. Please try calling us again on 150 and select technical support. The team will see what they can do to help. 

Leanne.

[T3dw4rd]

I also have this issue - exactly as described.  Tech support referred me to Microsoft, who said it was definitely not at their end and referred me back to EE.  I am awaiting further now from EE tech support. 

[Aaronjensen1996]

They clearly don't know what they are doing