Unable to set up Xbox gamepass

[marcatkd]

I recently got an Xbox series X as an add-on, have followed the link to set up a activate this, entered my number and verification number. What loads next is a blank white screen. 
I have tried this on my phone, my wifes phone, my laptop on 3 different browsers - it all shows the same thing. 
I have cleared the cache and cookies.
I've tried on mobile data and wifi.

Seems extremely frustrating as I'm paying for 24 months of xbox game pass but cannot activate it. I have an Xbox and no games.

[alodee2002]

Seemed to work for me when I did it on my phone but on mobile data, wasn’t working at all on my Wi-Fi connection, I just kept getting an error message about technical difficulties.

I didn’t have to put in a code, it just seemed to give me button to press for 1 month of game pass, which I assume will roll over. Going into my Microsoft account, it seems to suggest I have game pass ultimate as a subscription, with no end date or renewal date.

I’m yet to be able to tell if it actually works yet though as I already had game pass before starting this new contract, and even though I’ve cancelled it, I still have access via my old subscription until later this month anyway as my payment went out in late September.

[Onetwothree1]

Same problem, called the help  line for support and got told it was a known problem with the EE website and that there is no timeline for a fix.

Essentially told to wait and not to bother calling up again to try and fix it as it won’t make any difference.

really terrible service and lack of support.

[Leanne_T]

Hi @Onetwothree1 

Have you received a text to activate the Game Pass? 

If so, are you connected to WiFi? 

Leanne.

[Lukeh475]

Hey all,

So I was on the phone to tech and trying some thing suggested on this thread and managed to get it to work. 

You MUST do this on Microsoft Edge, laptop/pc works best. After you enter your activation code to your mobile, it will ask you to login to your email (Microsoft/xbox account) so do this, redeem a 1 month ultimate gift code, and then it’s done. I imagine then it will reoccur each month then. 

I was doing it on my iPhone via safari browser and that’s when I kept getting the technical error. If it doesn’t detect Edge, it won’t continue through. 

[James_B]

Thanks for sharing @Lukeh475 🙂

James

[Pmatthews91]

Hi guys i also purchased this gaming bundle and i also had the same issue with it saying there was a technical problem after entering the pin. I then resolved this by using mobile data rather than wifi. I then got a code and entered it onto the xbox. However it came up saying 1 month so my question is where is the other 23 months?

[Pmatthews91]

I have just been told it will automatically renew good luck guys.

[NickkkyH]

So basically if you don’t use windows you can’t do it 😑

[KrisDeb]

Doesn't work on any laptop or mobile, Windows, Android or iOS. Also not visible at all in EE app. Terrible execution and support.

[oldLao314]

Hi. I had this problem today. After finding nothing suggested worked, I tried turning the wifi off my phone and using wireless as suggested by another user. Instead of the ‘technical problems’ message, I got an activate button and it all worked fine.