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Resolved! Game pass ultimate saying it's expiring

Morning. I have xbox game pass ultimate as an inclusive add on. When I go to play any game this week it tells me my game pass is expiring soon and to renew. I think the expiry coincides with my ee bill date. Has anyone had this before? Will it just r...

Mp2408 by Visitor
  • 637 Views
  • 1 replies
  • 2 Helpful

EE staff lying about ps portal order

I wanted to know if anyone else faced this issue my son upgraded 2/3 contacts I have with EE for me and he enquired about the ps portal to be told it has added to my plan I even had to confirm it all for him and gave the phone back to my son and they...

jamal91 by Visitor
  • 726 Views
  • 3 replies
  • 0 Helpful

Xbox Gamepass Ultimate Linked to EE/BT with free membership!!?

Hello,I live in Iraq and I bought a 1 Xbox Gamepass Ultimate on October 2023 which I bought on G2A. On November I left Iraq and went to another country to finish my studies.When I came back a couple of days ago I checked my Xbox and it seems the subs...

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Shofash by Explorer
  • 762 Views
  • 3 replies
  • 1 Helpful

xBox Gamepass Ultimate Cancelled

I am paying £31 a month for an xBox series X with a 2 years subscription to Gamepass and suddenly it is showing as cancelled due to non-payment. When I go on the EE app it is now telling me to reactivate for £12 a month. So far I have not been impres...

MattW-182 by Investigator
  • 1486 Views
  • 8 replies
  • 3 Helpful

Without my permission

I have noticed that a PlayStation 5 has been taken out on contract on my EE account and I have no idea who has done this or how, and I’m having to pay 35 pounds every month for it on top of my own contract….. can you please help as I cannot afford to...

Lagging

Hi , changed package when contract was up fior renewal on 19th jan , ps5 jumping like hell , wasn’t doing it on previous contract , lady on phone said this new contract was fine for gaming 59-65 mps not sure what old contract was , do I need a n upgr...

Monkfish2 by Investigator
  • 892 Views
  • 5 replies
  • 0 Helpful

xbox series x

my sons xbox series x says nat type strict , how do I remove this on my 5g router please , I have enabled upnp and I have been told it is probably something to do with the router 

salmacg by Visitor
  • 1277 Views
  • 3 replies
  • 0 Helpful

Cannot remove BT/EE from Xbox account

Hi all,I was a customer until April when life got expensive. I had the Xbox Game Pass Ultimate Add-on which was pretty neat.However... Once my contract ended, I found that BT/EE cannot be removed from the subscription page of my Microsoft account for...

StitchM by Explorer
  • 5513 Views
  • 26 replies
  • 2 Helpful