Unable to set up Xbox gamepass

[marcatkd]

I recently got an Xbox series X as an add-on, have followed the link to set up a activate this, entered my number and verification number. What loads next is a blank white screen. 
I have tried this on my phone, my wifes phone, my laptop on 3 different browsers - it all shows the same thing. 
I have cleared the cache and cookies.
I've tried on mobile data and wifi.

Seems extremely frustrating as I'm paying for 24 months of xbox game pass but cannot activate it. I have an Xbox and no games.

[marcatkd]

I'm just off the phone with them - similar to what you were told I'm sure. They're aware of it and are saying it's definitely an issue on their end.
I've been told they're investigating and working on it but could take up to 2 or 3 working days. So we could try again either Friday or Monday... Hopefully.

[Aaronjensen1996]

It's good that they are admitting that it is a problem at their end and hopefully are not fobbing you off like me when they told me it was an xbox problem. I really hope they do fix it in the next few days as if not it will mean paying out to microsoft to get the xbox game pass when we should be getting it included with our ee contracts.

[PL1959]

I’m also having same issues.  Paying for something I haven’t got.  Rang we they say just keep trying 

[T3dw4rd]

Anyone had any luck today?  Still the white screen for me.

[Aaronjensen1996]

Still the same for me. Sometimes it's a white screen, sometimes it's a page where it says error we are fixing this page. It's so frustrating! 

[Aaronjensen1996]

I've managed to do it

Here are the steps I took

On my windows tablet I deleted all my history and signed out of my account on microsoft edge. I went to ee.co.uk/xbox and logged in to my ee account. After this is will take you to the home page. On the url delete the word shop and input xbox. Then try these steps again. 

Good luck I really hope it works for you!

[T3dw4rd]

Mine has worked as well today, thanks!

[Aaronjensen1996]

So pleased they have fixed it. I had a feeling we were never going to be able to activate it! 

[Karmaaround]

Great news !

I'll try this tonight when I get in from work.

Fingers crossed it works 🙂

[Karmaaround]

Yep it worked.

Thanks alot ! 

😉