Issue UPnP Not Successful XBox/PS4 Using New EE Smart Hub plus

[Battlecub]

Hi I have been having the exact same issue, never had a problem with BT but switched to new EE broadband and can't connect the Xbox via ethernet cable and the app doesn't work so can't use the Gaming Mode, which was one of the main reasons we switched over 

[Profile closed]

that why i swich was cos game mode and we move back Dec 2023 still cant use and smart hub plus and smart hub2 run same boot OS

[Daniel-S]

Hi @Battlecub,

I've created a new thread for you as you're mentioning issues that @Profile closed doesn't seem to have.

What Xbox are you using exactly? Does the connection work ok through WiFi? What specific error message are you getting and does this stop you from gaming at all?

Thank you
Daniel-S

[Battlecub]

Thank you. 

I am using an Xbox Series X, so when I connect via Ethernet cable it will work but it has

Wired

IPv4 & IPv6

NAT Type: Moderate 

UPnP not successful

xbox.com/xboxone/UPnP

We haven't been able to use the WiFi Controls either so can't activate the Game Mode or manage our settings

I have checked the hub manager and the UPnP setting is on and DMZ is off

[Profile closed]

I am having same issue 

"I am using an Xbox One S, so when I connect via Ethernet cable it will work but it has following issue 

From 

We haven't been able to use the WiFi Controls either so can't activate the Game Mode or manage our settings since Dec 2023

[JamesS84]

I am having exactly the same problem. I setup EE hub since the BT merge and never had a problem with my Series X. Now every time I switch the console on dashboard says "connect to internet" I also have the issue where I have to constantly test NAT type so it is open rather than the default Moderate. Surely an update could fix this? Or has anybody found a solution?

[Profile closed]

you after port forwarding

These ports must be open to connect to the Xbox network:

• Port 88 (UDP)
• Port 3074 (UDP and TCP)
• Port 53 (UDP and TCP)
• Port 80 (TCP)
• Port 500 (UDP)
• Port 3544 (UDP)
• Port 4500 (UDP)

[XRaySpeX]

@Profile closed : In which direction?

[JamesS84]

I mean I have the exact same issue as your screenshot Alex.

IPv4 &IPv6

NAT type Moderate

UPnP not successful

This is every time I turn my console on. Going to ring them on my break see if they have any solutions

[Profile closed]

I tried to phone them, and they tried sending you new hub when it is not a hardware issue UPnP issue 

I would log in to 192.168.1.254

These ports must be open to connect to the Xbox network:

• Port 88 (UDP)
• Port 3074 (UDP and TCP)
• Port 53 (UDP and TCP)
• Port 80 (TCP)
• Port 500 (UDP)
• Port 3544 (UDP)
• Port 4500 (UDP)