Update, since I last posted, I have tried to get onto technical care team, but after filling out questions, I was told to take it to shop, which I did, they said that it needed to be repaired, as my wife works from home, and we needed it fixed asap, I was told that if I take it to the Blue water shop, they could fix it in a couple of days, instead of 14, so I went there from your Southend shop to Blue water 32 mile trip, and £5.00 in tunnel fees, only to be told that they couldn't fix it, as they only repair phone, so it would have to be sent away, so to avoid having to pay even more tolls when it needed collection, I took it to the Basildon shop 20 miles, and had it sent away by them, got an email saying they couldn't find anything wrong with it, but had updated the software, I collected it next day, and it was ok for a few days, 5 at most, but now I'm having to reboot it 5 or more times a day, and I'm only getting low speeds for what was supposed to be a fast network, and get this message (
7.6Mbps * Could not reach our servers to perform the test. You may not be connected to the internet).
I am at the point of ending my contract, as it is not working for us, Not only am I paying for a EE service that is not working properly, but have to have a backup service from Smartie at the cost of £20 a month so as my wife can work from home.
Regards Gary
