Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White

[Gary227]

Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old smarty account as a backup, My wife works London Ambulance service, and needs to work from home, today is the last strew, I'm having to use smarty account to log onto here to ask for help.
The reason I've not reported it earlier is because I'm recovering from major surgery in March, and have unwell ever since.
Symptoms are
Flashing blue / red most of the time

Have  to reboot  frequently the the pin reset button.

Unable to contact to system.
Bottom is hot.
Thanks for any help solving this.

[Katie_B]

Hello @Gary227. 

Thanks for coming here. 

I am sorry to hear you have been unwell and hope you are feeling better soon. 

Have you reported this to our technical care team?

If yes, what steps have they taken?

Is the bottom always hot or is this something that has recently occurred?

Speak soon, 

Katie

[Gary227]

Hi Katie,

Not reported it to technical care team, as it's extremely hard for me to do much at the moment, I will ask one of my sons to do it for me.
I only noticed it getting hot last week, there is a fan that briefly comes on when I reboot, but onlt for a few seconds.
Regards Gary

[Katie_B]

Thanks for getting back to me @Gary227.

Please keep me updated following your sons phone call. 

If there is anything else we can do in the meantime please be sure to let me know. 

Katie