New FTTP 900 / 110 Mbps Upload capped at 50Mbps

[ghayne53]

We had our FTTP installed last week (27.01.2025).

I have been doing speedtests over the ethernet ports on our EE Smart router (White) from 2024. screenshot.
The upload is definitely capped at 50Mbps.

A telephone call with EE service today was less than satisfactory, the person reckons it could be the ethernet cable from the ONT to the router, and will send me a new one!!!!! Surely if I'm getting 900 download then I should easily be getting 110 upload?

Attached is a speedtest:

[JimM11]

@ghayne53 Yes 110Mb/s up would be expected, especially on a 900Mb/s download, not familiar with a white EE Smart Router that you have or even were to look at it, have you tried a few different speed test's like fast.com, ((speedtest.net few different server's with that one)), possible different times also incase the upload on the FTTP line was busy when you were testing!

Did you just get the fibre done and keep the use of that older Router and the year 25 or 26 first line?

Picture is not cleared for viewing yet so unable to look at it until that is done by one of the community stars.

[ghayne53]

Sorry, it was 2026. And yes, kept the old router.

[JimM11]

@ghayne53 No problems, will take a look when your picture gets cleared, though would try the other speed test's if you get some time!

Upload times are high in delay, so going to say the line was busy at that time when you tested, try when not so busy!

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[XRaySpeX]

It may be that the old white Smart Router, being designed for VDSL2 & G.Fast, is not capable of more than 50 Meg Up. You should be using the latest Smart Hub Plus or Pro. Weren't you given 1?

[ghayne53]

I accidentally pressed "Solution", but I think you are right! Any chance of getting a replacement from EE?

[JimM11]

@ghayne53 If it's that old and that slow would not see why EE don't give you a new one, linked below the versions, but it is all package linked so go to it with EE CS and see what happens, would wait until you get the Ethernet cable, less for you to argue about with them, as that may transpire! 7 Plus is new and teething so you are aware, check the Forum if you need! 

Set up your EE Home Broadband hub | Broadband Help | EE

[XRaySpeX]

The WAN cable is a red herring!

[JimM11]

@XRaySpeX You know that, and i know that, but what will EE do until it's put on tested and tried?