Playstation 5 £70 EE Giftcard

[DavidB92]

Hello,

I recently received my PS5 from EE, which comes with a 24 month PlayStation Plus subscription and a £70 EE gaming giftcard, however the gift card wasn't included in with the console, or the PlayStation Plus vouchers. 

Is there somewhere else I'm supposed to apply for the gift card, or was it supposed to be included with everything else?

Thanks!

[Christopher_G]

Hi @DavidB92 

It is sent separately, automatically. You should receive it within 14 days. If you don't receive it within that timescale, I recommend getting in touch with our Mobile Care team so they can process it manually for you.

Chris

[DavidB92]

Great, thanks! 😊

[Christopher_G]

You're welcome, @DavidB92 🙂

Chris

[Rogd1]

Out of interest, did you get the vouchers as I’m having exactly the same problem now!

[PaTii]

Same for me now. 
Can you confirm that you received them separately? And was it physically or via email?

[Leanne_T]

Hi there @PaTii 

Thanks for coming to the community 🙂

You should receive details for the GameCard by text message within 2 days. Full details can be found on the Using your EE GameCard page. 

How long ago did you order the PlayStation? Did you add the PlayStation to an existing mobile account to pay monthly?

Leanne. 

[Jereth]

I used my voucher to buy two PSN cards but how do I get them where's the actual usable card .

[Alex_H]

Hi @Jereth,

Welcome to the EE Community

Just to confirm you had an EE Game card which you redeemed at EE Gaming Gift Cards Digital Download, Gift Cards & eGift | EE ?

If so when purchasing a PSN card on that website, the card details to claim it on the PS store are sent out via e-mail to the e-mail address you used at the point of purchase. Have you checked your inbox and any spam/promotions folders in case to see if it has come through? 
 

Alex

[Jereth]

Precisely there has been no email with the here's your claim instructions.or anything similar.i have checked spam and promotions