can't see usage history

Artin
Visitor

‎29-06-2022 01:01 PM

 can't see usage history
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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎29-06-2022 01:17 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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SouthseaAngus
Explorer

‎25-10-2022 10:59 AM

Neither can I!  I'm on a PAYG pack.  The EE chap thought Usage History was somewhere in the Mobile app but I can't see where.  Anyway the system incorrectly charges you sometimes, so it's worth speaking with EE if it happens to you.

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James_B
EE Community Manager
EE Community Manager
In response to SouthseaAngus

‎25-10-2022 12:00 PM

Hi @SouthseaAngus,

Welcome to the EE Community. 🙂

You should be able to view this by selecting View full usage > Data usage > view your allowances

Hope this helps.

James

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XRaySpeX
EE Community Star
EE Community Star
In response to SouthseaAngus

‎25-10-2022 01:56 PM

@SouthseaAngus : The above only apples to contract, not PAYG. For PAYG look in your online MyEE on the landing or My EE Mobile page at "Your usage". This will show your usage for up to the last 30 days..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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SouthseaAngus
Explorer
In response to XRaySpeX

‎26-10-2022 11:01 AM

Yes it’s there under “Current Usage”. Thanks for your help.
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XRaySpeX
EE Community Star
EE Community Star
In response to SouthseaAngus

‎26-10-2022 11:40 AM

@SouthseaAngus : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful