can't see usage history

Artin · ‎29-06-2022

XRaySpeX · ‎29-06-2022

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SouthseaAngus · ‎25-10-2022

Neither can I! I'm on a PAYG pack. The EE chap thought Usage History was somewhere in the Mobile app but I can't see where. Anyway the system incorrectly charges you sometimes, so it's worth speaking with EE if it happens to you.

James_B · ‎25-10-2022

Hi @SouthseaAngus,

Welcome to the EE Community. 🙂

You should be able to view this by selecting View full usage > Data usage > view your allowances

Hope this helps.

James

XRaySpeX · ‎25-10-2022

@SouthseaAngus : The above only apples to contract, not PAYG. For PAYG look in your online MyEE on the landing or My EE Mobile page at "Your usage". This will show your usage for up to the last 30 days..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SouthseaAngus · ‎26-10-2022

Yes it’s there under “Current Usage”. Thanks for your help.

XRaySpeX · ‎26-10-2022

@SouthseaAngus : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP