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removing content lock

douglasmurray
Explorer

‎24-10-2022 08:19 AM

Hello, can someone please give me a simple step by step guide to removing content lock? I have a debit card and can not find a way to remove it anywhere. on a mobile phone 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-10-2022 08:31 AM

@douglasmurray  you can go to an EE store with photo ID and request it there. to have it removed or you can call customer services and with a credit card pay a refundable, token to have it removed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
douglasmurray
Explorer

‎26-10-2022 09:13 AM

No credit card

0 Helpful
Christopher_G
EE Community Support Team
In response to douglasmurray

‎26-10-2022 01:08 PM

It may be worth popping into your nearest store with some ID, @douglasmurray.

Chris

0 Helpful